Privacy Policy

This Privacy Policy explains how Joiin ("we", "us", "our") collects, uses, and protects personal information submitted through our website and services, in line with South Africa's Protection of Personal Information Act (POPIA).

When you use our contact form, we collect:

• Your full name
• Contact number
• Email address
• Details of your app idea and preferred platform

If you contact us via WhatsApp or email directly, we collect whatever information you choose to share in that conversation.

We use the information you provide to:

• Respond to your enquiry and discuss your project
• Prepare quotes, invoices, and project documentation
• Build, publish, and maintain your app, where you become a client
• Send you service related communication (e.g. project updates, invoices)

We do not sell your personal information to third parties.

We may share your information with trusted third parties who help us deliver our services, for example, hosting providers, payment processors, or Apple/Google when publishing your app. These parties only receive the information necessary to perform their function and are expected to protect it accordingly.

We retain enquiry and client information for as long as necessary to provide our services and meet legal, accounting, or reporting requirements, after which it is securely deleted.

Under POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal obligations
• Object to certain uses of your information

To exercise any of these rights, contact us at hello@joiinapps.co.za.

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access.

Our website may use minimal, essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies at this time.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

For any privacy related questions or requests, contact us at hello@joiinapps.co.za.